Returns & Exchanges

At Unlimited Downloads on Craftnest, we strive for complete customer satisfaction with every digital asset and physical craft kit. If you are not entirely happy with your purchase, we offer a straightforward return and refund process within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into your Craftnest account and navigate to the 'Order History' section to select the items you wish to return or report for a refund.

• 2.
  Verify Eligibility

  Ensure physical items are in their original packaging and digital downloads have not been fully consumed or misused according to our fair-use policy.

• 3.
  Submit Documentation

  Upload a brief explanation for the return and, for physical products, attach photos of any defects or shipping damage to expedite the review process.

• 4.
  Receive Your Refund

  Once approved, your refund will be processed back to your original payment method within 5-7 business days, or as a store credit for immediate use.